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*Updated on 22nd November

Customer Service

  • RETURN POLICY
     

    All requests for returns must be made within 7 days of receiving the item (for wrong shipped/defective items only).

    Once confirmed items must be returned within 10 days.


    Please note that the deadlines are based on KST (Korean Standard Time).


    We don’t accept for returns and exchanges for change of mind.


    Liphop must be contacted via the Q and A Board before making any returns.

    When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q and A Board.


    If any items are missing from your package, contact our customer service within 7 days you receive your package.


    Liphop  will only accept returns of defective or wrongly shipped items and will bear the shipping costs.  

    If non-defective items are sent to Liphop along with defective items, the buyer will be responsible for all shipping costs.


    Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

    The following are not eligible for returns/exchanges:

    • Any item where the tags have been removed, regardless of if they were defective before arrival.
    • Customized or handmade items.
    • Items that show traces of use, wash, or alterations.
    • Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.

      All goods returned without previous notice will not be accepted.

    You may cancel an order if the “preparing products” status remains for 10 days or longer


    Liphop  is not responsible for problems caused by the carelessness of buyers.  

    Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Liphop according to seller and buyer’s protection laws.  

    Please wash and care items according to the tips stated on the website.


    Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.


    All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.  If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.


  • 재입고 문의
     
  • 재입고 문의
     
  • Custom clearance sender's information
     
  • Custom clearance sender's information
     
  • shipping
     
  • shipping
     
  • Return
     
  • Return
     
  • Return
     
  • Return
     
  • 'Preparing Shipment'
     
  • 'Preparing Shipment'
     
  • Return Request
     
  • Return Request
     
  • Missing Package
     
  • Missing Package
     
  • Return request
     
  • Return request
     
  • return request question
     
  • return request question
     
  • return request
     
  • return request
     
  • Tracking number
     
  • Tracking number
     
  • Custom inquiries
     
  • 재입고 문의
     
    2023-01-27
  • 재입고 문의
     
    2023-01-27
  • Custom clearance sender's information
     
    2022-12-08
  • Custom clearance sender's information
     
    2022-12-08
  • shipping
     
    2022-12-06
  • shipping
     
    2022-12-06
  • Return
     
    2022-12-02
  • Return
     
    2022-12-05
  • Return
     
    2022-12-02
  • Return
     
    2022-12-05
  • 'Preparing Shipment'
     
    2022-11-16
  • 'Preparing Shipment'
     
    2022-11-16
  • Return Request
     
    2022-11-08
  • Return Request
     
    2022-11-08
  • Missing Package
     
    2022-10-12
  • Missing Package
     
    2022-10-12
  • Return request
     
    2022-10-06
  • Return request
     
    2022-10-06
  • return request question
     
    2022-10-04
  • return request question
     
    2022-10-04
  • return request
     
    2022-10-02
  • return request
     
    2022-10-03
  • Tracking number
     
    2022-09-02
  • Tracking number
     
    2022-09-05
  • Custom inquiries
     
    2022-09-01
Product Review
Title Posted by Date
View Details RETURN POLICY 립합**** 2021-10-18
View Details 재입고 문의 da**** 2023-01-27
View Details    Reply 재입고 문의 2023-01-27
View Details Custom clearance sender's information File attachment du**** 2022-12-08
View Details    Reply Custom clearance sender's information 2022-12-08
View Details shipping na**** 2022-12-06
View Details    Reply shipping 2022-12-06
View Details Return File attachment Al**** 2022-12-02
View Details    Reply Return 2022-12-05
View Details Return File attachment Al**** 2022-12-02
View Details    Reply Return 2022-12-05
View Details 'Preparing Shipment' File attachment do**** 2022-11-16
View Details    Reply 'Preparing Shipment' 2022-11-16
View Details Return Request an**** 2022-11-08
View Details    Reply Return Request 2022-11-08
View Details Missing Package je**** 2022-10-12
View Details    Reply Missing Package 2022-10-12
View Details Return request File attachment bo**** 2022-10-06
View Details    Reply Return request 2022-10-06
View Details return request question zi**** 2022-10-04
View Details    Reply return request question 2022-10-04

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