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Customer Service

  • Please log-in with your NEW Password (Only for member of previous website)
     

  • RETURN POLICY
     

    All requests for returns must be made within 7 days of receiving the item (for wrong shipped/defective items only).

    Once confirmed items must be returned within 10 days.


    Please note that the deadlines are based on KST (Korean Standard Time).


    We don’t accept for returns and exchanges for change of mind.


    Liphop must be contacted via the Q and A Board before making any returns.

    When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q and A Board.


    If any items are missing from your package, contact our customer service within 7 days you receive your package.


    Liphop  will only accept returns of defective or wrongly shipped items and will bear the shipping costs.  

    If non-defective items are sent to Liphop along with defective items, the buyer will be responsible for all shipping costs.


    Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

    The following are not eligible for returns/exchanges:

    • Any item where the tags have been removed, regardless of if they were defective before arrival.
    • Customized or handmade items.
    • Items that show traces of use, wash, or alterations.
    • Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.

      All goods returned without previous notice will not be accepted.

    You may cancel an order if the “preparing products” status remains for 10 days or longer


    Liphop  is not responsible for problems caused by the carelessness of buyers.  

    Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Liphop according to seller and buyer’s protection laws.  

    Please wash and care items according to the tips stated on the website.


    Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.


    All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.  If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.

  • SHIPPING POLICY
     

    Shipping method: FedEx


    We provide the following international shipping rates:

    For purchases amounting to $1 - $200- Shipping fee is $12

    For purchases amounting over $200  - FREE Shipping


    Products will only be shipped after payment has been made.  

    Shipping will take 7-10 business days (for in-stock items).

    If the item needs restocking, 5 - 10 working days will take for the preparation.


    International shipments may be subject to VAT and customs fees, which are levied once the package reaches the country of destination.  

    All related fees which are charged by Customs are the responsibility of the recipient.  If the customer refuses to receive the parcel, the products will be returned to Korea and will not be shipped again. 

    All related costs (return shipping, etc.) will be deducted from the refund.

     

    Worldwide Tracking: https://www.fedex.com/en-us/tracking.html



  • Please log-in with your NEW Password (Only for member of previous website)
     
    2021-10-28 16:29:18

  • RETURN POLICY
     
    2021-10-18 09:53:17

    All requests for returns must be made within 7 days of receiving the item (for wrong shipped/defective items only).

    Once confirmed items must be returned within 10 days.


    Please note that the deadlines are based on KST (Korean Standard Time).


    We don’t accept for returns and exchanges for change of mind.


    Liphop must be contacted via the Q and A Board before making any returns.

    When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q and A Board.


    If any items are missing from your package, contact our customer service within 7 days you receive your package.


    Liphop  will only accept returns of defective or wrongly shipped items and will bear the shipping costs.  

    If non-defective items are sent to Liphop along with defective items, the buyer will be responsible for all shipping costs.


    Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

    The following are not eligible for returns/exchanges:

    • Any item where the tags have been removed, regardless of if they were defective before arrival.
    • Customized or handmade items.
    • Items that show traces of use, wash, or alterations.
    • Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.

      All goods returned without previous notice will not be accepted.

    You may cancel an order if the “preparing products” status remains for 10 days or longer


    Liphop  is not responsible for problems caused by the carelessness of buyers.  

    Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Liphop according to seller and buyer’s protection laws.  

    Please wash and care items according to the tips stated on the website.


    Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.


    All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.  If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.

  • SHIPPING POLICY
     
    2021-10-18 09:47:19

    Shipping method: FedEx


    We provide the following international shipping rates:

    For purchases amounting to $1 - $200- Shipping fee is $12

    For purchases amounting over $200  - FREE Shipping


    Products will only be shipped after payment has been made.  

    Shipping will take 7-10 business days (for in-stock items).

    If the item needs restocking, 5 - 10 working days will take for the preparation.


    International shipments may be subject to VAT and customs fees, which are levied once the package reaches the country of destination.  

    All related fees which are charged by Customs are the responsibility of the recipient.  If the customer refuses to receive the parcel, the products will be returned to Korea and will not be shipped again. 

    All related costs (return shipping, etc.) will be deducted from the refund.

     

    Worldwide Tracking: https://www.fedex.com/en-us/tracking.html



Product Review
Title Posted by Date
View Details Please log-in with your NEW Password (Only for member of previous website) LIPHOP 2021-10-28 16:29:18
View Details RETURN POLICY LIPHOP 2021-10-18 09:53:17
View Details SHIPPING POLICY LIPHOP 2021-10-18 09:47:19

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