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Customer Service

  • How much should I charge for delivery fee?

    Free shipping on all orders 😊

  • How can I track my delivery?

    You are able to send tracking number from us and within 2-4 days of shipment.

    Check your tracking number in CBT ( for ASIA region and other countries can be found in Fedex (

  • Is it possible to change the delivery destination (My address)?

    You can change it before we send your order through our CS center.

    If all the products you ordered are in stock, orders before 12 p.m. on weekdays will be released the next day, so we would appreciate it if you could request them quickly.

  • How long does it take to receive my package?

    Asia - 3 to 5 Working Days

    North America - 3 to 4 Working Days

    Europe / Oceania - 4 to 5 Working Days

    Middle East - 5 to 6 Working Days

    Russia - 6 to 7 Working Days

    South America / CIS - 7 to 8 Working Days


    If there is a product which is temporarily out of stock among the products you ordered, it will be shipped when it is restocked.

  • It is unable to cancel partially

    It is unable to cancel partially in our system.

    Please cancel all order first and re-order.

  • Please log-in with your NEW Password (Only for member of previous website)
    2021-10-28 16:29:18

    2021-10-18 09:53:17

    All requests for returns must be made within 7 days of receiving the item (for wrong shipped/defective items only).

    Once confirmed items must be returned within 10 days.

    Please note that the deadlines are based on KST (Korean Standard Time).

    We don’t accept for returns and exchanges for change of mind.

    Liphop must be contacted via the Q and A Board before making any returns.

    When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q and A Board.

    If any items are missing from your package, contact our customer service within 7 days you receive your package.

    Liphop  will only accept returns of defective or wrongly shipped items and will bear the shipping costs.  

    If non-defective items are sent to Liphop along with defective items, the buyer will be responsible for all shipping costs.

    Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

    The following are not eligible for returns/exchanges:

    • Any item where the tags have been removed, regardless of if they were defective before arrival.
    • Customized or handmade items.
    • Items that show traces of use, wash, or alterations.
    • Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.

      All goods returned without previous notice will not be accepted.

    You may cancel an order if the “preparing products” status remains for 10 days or longer

    Liphop  is not responsible for problems caused by the carelessness of buyers.  

    Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Liphop according to seller and buyer’s protection laws.  

    Please wash and care items according to the tips stated on the website.

    Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.

    All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.  If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.

    2021-10-18 09:47:19

    Shipping method: FedEx

    We provide the following international shipping rates:

    For purchases amounting to $1 - $200- Shipping fee is $12

    For purchases amounting over $200  - FREE Shipping

    Products will only be shipped after payment has been made.  

    Shipping will take 7-10 business days (for in-stock items).

    If the item needs restocking, 5 - 10 working days will take for the preparation.

    International shipments may be subject to VAT and customs fees, which are levied once the package reaches the country of destination.  

    All related fees which are charged by Customs are the responsibility of the recipient.  If the customer refuses to receive the parcel, the products will be returned to Korea and will not be shipped again. 

    All related costs (return shipping, etc.) will be deducted from the refund.


    Worldwide Tracking:

Product Review
Title Posted by Date
View Details RETURN POLICY LIPHOP 2021-10-18
View Details SHIPPING POLICY LIPHOP 2021-10-18
View Details When will items be back in stock? File attachment Ka**** 2022-01-18
View Details    Reply LIPHOP - Restocking Date LIPHOP 2022-01-18
View Details Cancel an order ch**** 2022-01-15
View Details    Reply LIPHOP - Cancelled Item/s Refunded LIPHOP 2022-01-18
View Details    Reply LIPHOP-Cancellation and Refund Request LIPHOP 2022-01-17
View Details Return clothes File attachment co**** 2022-01-11
View Details    Reply LIPHOP - Defective Item for Review LIPHOP 2022-01-11
View Details Return File attachment Li**** 2022-01-07
View Details    Reply LIPHOP - Return Declined (No tracking info) LIPHOP 2022-01-17
View Details    Reply LIPHOP - Return Policy LIPHOP 2022-01-07
View Details    Reply LIPHOP - Return Request LIPHOP 2022-01-07
View Details 베이비트위드자켓 효주**** 2022-01-06
View Details    Reply LIPHOP - 베이비트위드자켓 LIPHOP 2022-01-06
View Details RETURN REQUEST ORDER 20211227-0000847 ca**** 2022-01-04
View Details    Reply LIPHOP - Return Policy LIPHOP 2022-01-05
View Details    Reply LIPHOP - RETURN REQUEST ORDER 20211227-0000847 LIPHOP 2022-01-04
View Details Order Status (20211204-0000955) ka**** 2021-12-13
View Details    Reply LIPHOP - Order Status (20211204-0000955) LIPHOP 2021-12-13
View Details Order Status (20211204-0000955) ka**** 2021-12-09
View Details    Reply LIPHOP - Order Status (20211204-0000955) LIPHOP 2021-12-10

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