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*Updated on 19th September

Customer Service

  • RETURN POLICY
     

    All requests for returns must be made within 7 days of receiving the item (for wrong shipped/defective items only).

    Once confirmed items must be returned within 10 days.


    Please note that the deadlines are based on KST (Korean Standard Time).


    We don’t accept for returns and exchanges for change of mind.


    Liphop must be contacted via the Q and A Board before making any returns.

    When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q and A Board.


    If any items are missing from your package, contact our customer service within 7 days you receive your package.


    Liphop  will only accept returns of defective or wrongly shipped items and will bear the shipping costs.  

    If non-defective items are sent to Liphop along with defective items, the buyer will be responsible for all shipping costs.


    Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

    The following are not eligible for returns/exchanges:

    • Any item where the tags have been removed, regardless of if they were defective before arrival.
    • Customized or handmade items.
    • Items that show traces of use, wash, or alterations.
    • Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.

      All goods returned without previous notice will not be accepted.

    You may cancel an order if the “preparing products” status remains for 10 days or longer


    Liphop  is not responsible for problems caused by the carelessness of buyers.  

    Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Liphop according to seller and buyer’s protection laws.  

    Please wash and care items according to the tips stated on the website.


    Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.


    All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.  If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.


  • return request question
     
  • return request question
     
  • return request
     
  • return request
     
  • Tracking number
     
  • Tracking number
     
  • Custom inquiries
     
  • Custom inquiries
     
  • Inquiries
     
  • Inquiries
     
  • Question
     
  • Question
     
  • Request for return
     
  • Request for return
     
  • Missing package follow up
     
  • Missing package follow up
     
  • Missing Package
     
  • Missing Package
     
  • Tracking number
     
  • Tracking number
     
  • Restock
     
  • Restock
     
  • 문의
     
  • 문의
     
  • 배송예정일문의
     
  • return request question
     
    2022-10-04
  • return request question
     
    2022-10-04
  • return request
     
    2022-10-02
  • return request
     
    2022-10-03
  • Tracking number
     
    2022-09-02
  • Tracking number
     
    2022-09-05
  • Custom inquiries
     
    2022-09-01
  • Custom inquiries
     
    2022-09-01
  • Inquiries
     
    2022-08-30
  • Inquiries
     
    2022-08-30
  • Question
     
    2022-08-29
  • Question
     
    2022-08-29
  • Request for return
     
    2022-08-27
  • Request for return
     
    2022-08-28
  • Missing package follow up
     
    2022-07-29
  • Missing package follow up
     
    2022-07-29
  • Missing Package
     
    2022-07-27
  • Missing Package
     
    2022-07-27
  • Tracking number
     
    2022-07-20
  • Tracking number
     
    2022-07-20
  • Restock
     
    2022-07-13
  • Restock
     
    2022-07-13
  • 문의
     
    2022-07-04
  • 문의
     
    2022-07-04
  • 배송예정일문의
     
    2022-07-02
Product Review
Title Posted by Date
View Details RETURN POLICY 립합**** 2021-10-18
View Details return request question zi**** 2022-10-04
View Details    Reply return request question 2022-10-04
View Details return request File attachment zi**** 2022-10-02
View Details    Reply return request 2022-10-03
View Details Tracking number File attachment ch**** 2022-09-02
View Details    Reply Tracking number 2022-09-05
View Details Custom inquiries ch**** 2022-09-01
View Details    Reply Custom inquiries 2022-09-01
View Details Inquiries ch**** 2022-08-30
View Details    Reply Inquiries 2022-08-30
View Details Question ch**** 2022-08-29
View Details    Reply Question 2022-08-29
View Details Request for return ch**** 2022-08-27
View Details    Reply Request for return 2022-08-28
View Details Missing package follow up ta**** 2022-07-29
View Details    Reply Missing package follow up 2022-07-29
View Details Missing Package ta**** 2022-07-27
View Details    Reply Missing Package 2022-07-27
View Details Tracking number ta**** 2022-07-20
View Details    Reply Tracking number 2022-07-20

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